Terms and Conditions

You are commissioning a fixed-scope professional service: strategy, research, narrative development, writing and design, together with any separately purchased services. Work includes analysing your materials, researching your business and market, and developing the argument—not just producing visible slides. An accepted order also commits studio capacity.

We undertake to deliver the agreed service with reasonable care and skill. We do not sell a funding outcome, investor approval, or an unconditional satisfaction guarantee.

You may cancel for a full refund by 9 a.m. UK time on the next business day after successful payment. This deadline applies to the entire order. We honour a timely cancellation even if we have already begun preliminary work.

UK time means Europe/London, including changes between GMT and BST. Business days are Monday to Friday, excluding bank holidays in England and Wales. Friday and weekend purchases normally have a Monday 9 a.m. deadline. If that Monday is a bank holiday, the deadline moves to 9 a.m. on the next business day, skipping any consecutive bank holidays.

Your exact deadline will be displayed at checkout and included in your order confirmation. Send a clear cancellation notice to Click to reveal email. Please include your order number or purchasing email so we can identify the order. The time you send the notice determines whether it is timely—not when our team reads it. No particular wording is required.

After the complimentary window, a change of mind does not automatically entitle you to a full refund. For business purchases, and other cancellations where the law permits these deductions, we may retain an amount reflecting:

• The reasonable value of services already supplied, measured against the agreed contract price and supported by work records.
• Reasonable, unavoidable third-party commitments made specifically for your order.
• Other demonstrable net losses caused directly by cancellation, including committed capacity that we cannot reasonably reallocate, where legally recoverable.

We account for avoided costs, replacement work and reasonable steps to reduce loss. We do not charge twice for the same loss, and the total retained under this policy cannot exceed the affected order's price. We provide an explanation of the calculation and refund any remaining balance. Neither a date passing nor a calendar reservation automatically makes the full fee earned.

Completed services are not refundable merely because you no longer wish to use them. Unperformed add-ons are assessed separately; completing one call does not mean the whole order has been performed. This section does not replace the consumer cancellation rules in section 7.7 or remedies for our own breach.

The agreed scope is established by the purchased package, accepted brief, supplied materials, agreed written changes and any other binding promises about the service. Where these leave a creative decision open, we exercise professional judgment over structure, wording and visual treatment. That discretion does not permit us to disregard an express requirement.

Subjective disagreement alone is not a service defect. Provided we have fulfilled the agreed scope and required standard, a different colour preference, changed personal taste, a new business direction, or an investor's response does not establish a refund entitlement. Funding and investor engagement are not guaranteed.

The base service includes two consolidated revision rounds. Please provide consolidated feedback within 14 calendar days of the first complete draft. This feedback window does not extinguish legal rights or valid claims about defective work.

Corrections needed because we failed to meet an agreed requirement do not consume your revision rounds. New deliverables, a changed audience or business proposition, additional slides, or substantial new information may require a separate scope and price, which we agree before charging or undertaking the additional work.

You are responsible for providing accurate and sufficiently complete business information. We are responsible for handling it with reasonable care and skill. Missing or changed information may affect the scope or schedule; it does not justify retaining payment for work we have not performed or losses we have not incurred.

The delivery clock starts only after payment and our acceptance of a usable brief. Where guided discovery is needed, the session and required information must also be complete. We confirm the applicable start and first-draft dates. Reserving capacity is separate from starting that delivery clock.

Tell us which agreed requirement or promised standard has not been met, with relevant examples where available. An objectively material departure from the agreed scope, or another actionable failure in the service, is different from a preference change.

Where correction is an appropriate remedy, we will put the affected work right without extra charge, within a reasonable time and without significant inconvenience. If correction is impossible, unsuccessful, or cannot reasonably be completed on that basis, we will provide the price reduction, refund or other remedy required in the circumstances. This may be a partial or full refund, depending on the failure and applicable rights. Nothing requires you to accept repeated unsuccessful attempts or removes a remedy the law provides.

Once the agreed services have been properly completed, we do not offer discretionary refunds for change of mind or subjective dissatisfaction. Any additional goodwill concession must be agreed in writing and does not change this policy for other orders.

If you qualify as a consumer under applicable UK law, you generally have 14 days to cancel an online service contract, counted from the day after the contract is made. You may cancel by any clear statement; a model cancellation form is available but is not compulsory. The complimentary window in section 7.2 is additional protection, not a replacement for these rights.

If you expressly ask us to begin during that statutory period, and we give the required information, a later statutory cancellation can require payment proportionate to the services actually supplied up to cancellation. No separate capacity-loss or cancellation penalty applies to that statutory cancellation. The full-refund promise in section 7.2 still applies within its window.

The statutory cancellation right ends upon full performance only if you expressly requested the early start and acknowledged that consequence in advance. It does not end merely because research has begun. If you do not request an early start, we will not begin during the statutory cancellation period and will adjust the delivery schedule accordingly.

Consumer status depends on the actual transaction, not merely an email domain or checkbox. Nothing here limits mandatory rights under applicable law, including rights concerning defective services.

Refunds due following cancellation are issued without undue delay and within 14 calendar days after your cancellation notice. Other agreed refunds are issued within 14 calendar days of agreement, or sooner where the law requires. Refunds use the original payment method unless you expressly agree otherwise. No processing fee is deducted from a promised full refund. Bank processing time may affect when funds appear.

Send cancellations and service complaints to Click to reveal email or write to ARCHON 8 LTD at the registered address above. Online notices and genuine complaints are acknowledged and handled promptly. You do not need a phone call or our permission to exercise a cancellation right.

To ARCHON 8 LTD, 20–22 Wenlock Road, London, N1 7GU, United Kingdom; Click to reveal email:

I/We give notice that I/We cancel my/our contract for the following service:

• Service and order number:
• Date ordered:
• Customer name:
• Customer address:
• Date:
• Signature (only if submitted on paper):